Scarpenter: /* = Withdraw a Cardline */

2017-05-15T01:00:47Z

‎= Withdraw a Cardline

Scarpenter: Created page with "{{DISPLAYTITLE:Withdraw a Dispute}} = Overview = This page covers how to withdraw: * a single cardline within a dispute * the entire dispute In cases where the customer deci..."

2017-05-15T01:00:31Z

Created page with "{{DISPLAYTITLE:Withdraw a Dispute}} = Overview = This page covers how to withdraw: * a single cardline within a dispute * the entire dispute In cases where the customer deci..."

New page

{{DISPLAYTITLE:Withdraw a Dispute}}
= Overview =
This page covers how to withdraw:

* a single cardline within a dispute
* the entire dispute

In cases where the customer decides not to proceed with the dispute, it can be withdrawn. If the customer wants to withdraw a general dispute, then users must withdraw the entire dispute, or change the disputed amount under the ''General Dispute'' section.

Users can access a dispute via following pathways:

1. The Disputes page.
Shows all disputes that have occurred across your entire customer base. This page can be found under:

Nav: '''Finance > Accounts Receivable > Disputes

[[file:Disputes-main.png|1200px|]]

2. The Invoice List.

Nav: '''Finance > Invoice List'''

There are several activity icons on the left-hand side of the list. Click on the ''Disputes'' icon circled as circled. Rolling over the each icon will display a tool tip to guide the user in these icons.

[[file:invoice-list-actions.png|Invoice List Actions]]

3. The Customer.

Nav: '''Customer > Invoices'''

Click on the '''Disputes''' activity icon.

= Withdrawal Options =
Users can withdraw the dispute on a single cardline only, or they can withdraw the entire dispute and close it.

== Withdraw a Cardline =
To withdraw a single cardline:

# Click the '''Edit Dispute''' button to put the page into EDIT mode.
# Change the status of the relevant cardline(s) to '''Withdrawn'''.
# Press the '''Save''' button to save the changes.

== Withdraw Dispute ==
To withdraw the entire dispute:

# Click the '''Withdraw Dispute''' button.
# Press the '''Save''' button to confirm the withdrawal.

Upon saving, the system will:
* update the status of the dispute to ''Withdrawn''
* update each applicable cardline status to ''Withdrawn''.

The dispute can not be modified once it has been withdrawn.

= See Also =
* [[Disputes|Disputes Main Page]]
* [[Disputes/New_Dispute|Raise a new dispute]]
* [[Disputes/Edit_Dispute|Updating a Dispute]]
* [[Dispute/Finalise_Dispute|Finalise a Dispute]]
* [[Invoicing|Invoicing]]

@@ Line 34: / Line 34: @@
 Users can withdraw the dispute on a single cardline only, or they can withdraw the entire dispute and close it.
-== Withdraw a Cardline =
+== Withdraw a Cardline ==
 To withdraw a single cardline:

Disputes/Withdraw Dispute - Revision history

Scarpenter: /* = Withdraw a Cardline */

Scarpenter: Created page with "{{DISPLAYTITLE:Withdraw a Dispute}} = Overview = This page covers how to withdraw: * a single cardline within a dispute * the entire dispute In cases where the customer deci..."