Credits - Revision history

Dcowan: removed the incorrect statement

2019-12-09T23:36:51Z

removed the incorrect statement

Scarpenter at 03:24, 14 May 2018

2018-05-14T03:24:18Z

Dcowan: Xero clarification

2017-06-05T07:57:59Z

Xero clarification

Scarpenter at 02:52, 13 July 2016

2016-07-13T02:52:18Z

Scarpenter at 02:49, 13 July 2016

2016-07-13T02:49:13Z

Scarpenter: /* Overview */

2016-06-23T22:56:42Z

‎Overview

Scarpenter: /* Credit */

2016-06-23T08:18:24Z

‎Credit

Kberkidge: Created page with '==Credit== The Credit function allows you to raise a credit against a customer’s account. The amount can be automatically allocated so the system applies the credit amount aga…'

2012-07-11T00:31:44Z

Created page with '==Credit== The Credit function allows you to raise a credit against a customer’s account. The amount can be automatically allocated so the system applies the credit amount aga…'

New page

==Credit==

The Credit function allows you to raise a credit against a customer’s account. The amount can be automatically allocated so the system applies the credit amount against the oldest invoice(s) first, or you can manually apply to an invoice.

Credits reduce the customer’s outstanding balance immediately. If not allocated to an invoice, the credit will appear on the customer’s next invoice. Credits also create a [[Transactions|transaction]] in the ledger.

You can also create a credit on an account by raising a [[InvoicePendingLedgerCardlines|manual cardline]] for a negative amount. This method allows the credit to be raised without allocating the credit amount against an invoice.

===To Raise a Credit===
# Select '''Finance''' > '''Accounts Receivable > Credit '''from the '''Menu.''' The ''Customer Search list ''page will appear showing all customers.
# Locate the required customer in the list, and click the '''Credit''' link in the ''Action'' column. The ''Credit ''page will display, showing a list of all outstanding invoices for the selected customer, with the oldest invoice shown first. Invoices that have been paid in full will not appear.
# Enter the credit amount in the ''Total (Inc Tax)'' field. The system will automatically calculate the credit ''Amount (Ex tax) ''and'' the Tax Amount'' and display in the corresponding fields''.''
# Alternately, enter the credit amount in the ''Total (Ex Tax)'' field. The system will automatically calculate the credit ''Total (Inc tax) ''and the ''Tax Amount''.
# Select the ''Tax Type'' applicable to the credit in the drop list. By default, this is set to ‘Australian GST’.
# Tick the ''Auto Allocate'' check box to prompt the system to automatically allocate the credit against the customer’s outstanding invoices. The system will allocate the credit amount against the oldest outstanding invoice.
#: If the credit amount is greater than the oldest outstanding invoice, the system will allocate the credit against the next oldest outstanding invoice, and so on, until the total credit amount is fully allocated.
#Alternately, clear the ''Auto Allocate'' check box to manually assign the credit amount against the required invoice(s). Enter the amount(s) in the ''Allocated Amount'' field beside each invoice as required.
# Enter the ''Credit Reference''. This will appear on the customer’s invoice with the credit amount.
# Select the ''Credit Type'' from the drop list. Options include: Misc (miscellaneous), SLA (Service Level Agreement), Marketing, and CSG (Customer Service Guarantee).
# Enter the ''Credit Date''. A Calendar tool will appear to allow you to select the required date.
# Enter any notes or other details in the ''Credit Note'' field.
# Click the '''Submit''' button. A window will appear showing the credit details entered to confirm the credit.
# Click the '''Yes''' button to confirm the credit. The ''Credit customer list'' page will appear with an information box showing the credit has been applied to the account.
#: The system will record the credit against the selected invoice(s), update the account balance, and create a transaction in the ledger.
# Click the '''No''' button to cancel the credit and return to the ''Credit'' page to make any changes as required.

===See also===
* [[Invoicing|Invoicing]]
* [[Payments|Payments]]

@@ Line 12: / Line 12: @@
 Emersion's credit feature gives users the ability to raise a credit against a customer’s account. The amount can be automatically allocated so the system applies the credit amount against the oldest invoice(s) first, or you can manually apply to an invoice.
-Credits reduce the customer’s outstanding balance immediately. If the credit is not allocated to an invoice, the credit will appear on the customer’s next invoice. Credits also create a [[Transactions|transaction]] in the ledger.
+Credits reduce the customer’s outstanding balance immediately. Credits also create a [[Transactions|transaction]] in the ledger.
 '''''All credits use the same ledger code for a credit.''''' This cannot be changed by the user.

← Older revision		Revision as of 03:24, 14 May 2018
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	You can also create a credit on an account by raising a [[InvoicePendingLedgerCardlines\|manual cardline]] for a negative amount. This method allows the credit to be raised without allocating the credit amount against an invoice.		You can also create a credit on an account by raising a [[InvoicePendingLedgerCardlines\|manual cardline]] for a negative amount. This method allows the credit to be raised without allocating the credit amount against an invoice.
−
−	~~== Xero Integration ==~~
−	If your service provider subscribes to the [[Integrations/Xero\|Xero integration module]], do not use the Credit feature in Emersion to create a credit. Xero supports pulling credit notes from Xero into Emersion. Credit notes in Xero are saved as credits in Emersion. However this synchronisation is one-way. If an Emersion credit ''and'' a Xero credit is created for the same transaction, users will see two credits appearing in Emersion.
−
−	Additionally, De-allocating a credit from an invoice in Xero will not change anything in Emersion. This is also true if you then Void the credit note in Xero. Performing these actions will most likely cause your Xero account & linked Emersion account to not balance.

	== To Create a Credit ==		== To Create a Credit ==

@@ Line 19: / Line 19: @@
 == Xero Integration ==
 If your service provider subscribes to the [[Integrations/Xero|Xero integration module]], do not use the Credit feature in Emersion to create a credit. Xero supports pulling credit notes from Xero into Emersion. Credit notes in Xero are saved as credits in Emersion. However this synchronisation is one-way. If an Emersion credit ''and'' a Xero credit is created for the same transaction, users will see two credits appearing in Emersion.
 == To Create a Credit ==

@@ Line 19: / Line 19: @@
 == Xero Integration ==
-If your service provider subscribes to the [[Xero integration]], do not use the Credit feature in Emersion to create a credit. Xero supports pulling credit notes from Xero into Emersion. Credit ntoes in Xero are saved as Credits in Emersion. If you create a credit in Emersion and a credit note in Xero, the result will be a 'duplicated credit'.
+If your service provider subscribes to the [[Integrations/Xero|Xero integration module]], do not use the Credit feature in Emersion to create a credit. Xero supports pulling credit notes from Xero into Emersion. Credit notes in Xero are saved as credits in Emersion. However this synchronisation is one-way. If an Emersion credit ''and'' a Xero credit is created for the same transaction, users will see two credits appearing in Emersion.
-−
 == To Create a Credit ==
 # Select '''Finance''' &gt; '''Accounts Receivable &gt; Credit '''from the '''Menu.''' The ''Customer Search list ''page will appear showing all customers.

@@ Line 14: / Line 14: @@
 Credits reduce the customer’s outstanding balance immediately. If the credit is not allocated to an invoice, the credit will appear on the customer’s next invoice. Credits also create a [[Transactions|transaction]] in the ledger.
-'''''All credits use the same ledger code for a credit. This cannot be changed by the user.
+'''''All credits use the same ledger code for a credit.''''' This cannot be changed by the user.
 You can also create a credit on an account by raising a [[InvoicePendingLedgerCardlines|manual cardline]] for a negative amount. This method allows the credit to be raised without allocating the credit amount against an invoice.
-===To Raise a Credit===
+== Xero Integration ==
 # Select '''Finance''' &gt; '''Accounts Receivable &gt; Credit '''from the '''Menu.''' The ''Customer Search list ''page will appear showing all customers.
 # Locate the required customer in the list, and click the '''Credit''' link in the ''Action'' column. The ''Credit ''page will display, showing a list of all outstanding invoices for the selected customer, with the oldest invoice shown first. Invoices that have been paid in full will not appear.

@@ Line 2: / Line 2: @@
 = Overview =
-There are several ways in Emersion to 'credit' an account.  These include:
+There are several ways in Emersion to credit an amount of funds to a customer account.  These include:
-# Raising a cardline with a negative value - This is best used when a credit needs to be applied before the invoice is sent to the customer.
+# raising a cardline with a negative value - This is best used when the credit needs to be applied before the invoice is sent to the customer.
-# Creating a product with a negative value - This is best used when a credit need different ledger codes.
+# using Emersion's Credit feature - This is best used to credit an account after the invoice has approved and sent to the customer. Uses a single ledger code that cannot be changed.
-# Use Emersion's Credit feature - Used to credit an account after the invoice has approved and sent to the customer. Uses a single ledger code.
+# creating a product with a negative value - This is best used when a credit needs to adopt a different ledger codes.
 This article is for Emersion's Credit feature only. Please see the links at the end of this article if you are interested in other ways to apply a credit.
@@ Line 12: / Line 12: @@
 Emersion's credit feature gives users the ability to raise a credit against a customer’s account. The amount can be automatically allocated so the system applies the credit amount against the oldest invoice(s) first, or you can manually apply to an invoice.
-Credits reduce the customer’s outstanding balance immediately. If not allocated to an invoice, the credit will appear on the customer’s next invoice. Credits also create a [[Transactions|transaction]] in the ledger.
+Credits reduce the customer’s outstanding balance immediately. If the credit is not allocated to an invoice, the credit will appear on the customer’s next invoice. Credits also create a [[Transactions|transaction]] in the ledger.
 '''''All credits use the same ledger code for a credit. This cannot be changed by the user.
@@ Line 35: / Line 35: @@
 #: The system will record the credit against the selected invoice(s), update the account balance, and create a transaction in the ledger.
 # Click the '''No''' button to cancel the credit and return to the ''Credit'' page to make any changes as required.
 =See Also=
 * [[Products/Create_Product| Creating Products]]
 * [[Payments|Payments]]

@@ Line 1: / Line 1: @@
-==Credit==
+{{DISPLAYTITLE: Credits}}
-The Credit function allows you to raise a credit against a customer’s account. The amount can be automatically allocated so the system applies the credit amount against the oldest invoice(s) first, or you can manually apply to an invoice.
+There are several ways in Emersion to 'credit' an account.  These include:
 Credits reduce the customer’s outstanding balance immediately. If not allocated to an invoice, the credit will appear on the customer’s next invoice. Credits also create a [[Transactions|transaction]] in the ledger.
 You can also create a credit on an account by raising a [[InvoicePendingLedgerCardlines|manual cardline]] for a negative amount. This method allows the credit to be raised without allocating the credit amount against an invoice.
@@ Line 26: / Line 37: @@
-===See also===
+=See Also=
-* [[Invoicing|Invoicing]]
+* [[Products/Create_Product| Creating Products]]
 * [[Payments|Payments]]