Category:Services/Late Usage - Revision history

Rlusher: /* Troubleshooting steps */

2014-04-28T07:26:56Z

‎Troubleshooting steps

Rlusher: /* Introduction */

2014-04-28T07:21:56Z

‎Introduction

Rlusher: /* Troubleshooting steps */

2014-04-28T07:21:05Z

‎Troubleshooting steps

Rlusher: /* Troubleshooting steps */

2014-04-28T07:00:31Z

‎Troubleshooting steps

Rlusher: /* Introduction */

2014-04-28T06:53:04Z

‎Introduction

Rlusher: /* Troubleshooting steps */

2014-04-28T06:47:18Z

‎Troubleshooting steps

Rlusher: /* Troubleshooting steps */

2014-04-28T06:44:08Z

‎Troubleshooting steps

Rlusher: /* Troubleshooting steps */

2014-04-28T06:31:34Z

‎Troubleshooting steps

Rlusher: Created page with " == Introduction == From time to time, you may encounter instances where usage is either not present, or usage is late. The frame work of usage processing follows the follo..."

2014-04-28T06:22:42Z

Created page with " == Introduction == From time to time, you may encounter instances where usage is either not present, or usage is late. The frame work of usage processing follows the follo..."

New page

== Introduction ==

From time to time, you may encounter instances where usage is either not present, or usage is late. The frame work of usage processing follows the following broad steps.

<li> Usage is received from the carrier in what is commonly known as batch files</li>
<li> Batch files are mediated through BMS (batch mediation system) and are converted from a file into records in our database </li>
<li> After mediation, records are "bucketed". This means the appropriate service via the service identifier is tracked down in our system so we know where to put usage records. Additionally, other items such as identifying a valid package period associated with the service identifier is carried out this stage.
<li> After the records are bucketed, they are then rated . The system will find the appropriate tariff for the record then record a rated amount, charged amount and usage amount.
<li> Finally after successful rating, the usage will be visible against the service subscription. </li>

If usage is not visible against the service identifier, the main reasons are:
 
 

<li> Usage has not been received from carrier </li>
<li> Usage is in bucketer quarantine, or rating quarantined That is to say, usage could not be bucketed or rated.
<li> Usage was successfully bucketed, successfully prepared for rating, but a backlog in rating or some other issue is preventing the records from being rated </li>

== Troubleshooting steps ==
 
 
<li> Troubleshooting Mediation</li>


The first thing you need to do is to check whether you are receiving usage files from the carrier, and where the usage files are being processed in a timely manner. Run the following report Batch Processing - Usage Telephony Charges (Summary) (if this is not active for you, please contact Emersion Support for activation.
 
 
<li> When running this report, be sure to choose only the relevant date range. A broad date range may result in a large report taking a lengthy amount of time to execute. </li>
<li> Look at the file sequence number and the date processed. For a service type such as Telstra 3G Mobile, we would expect a file to be processed every day, and in sequence. If this is the case, you may need to contact Emersion Support for investigation.
<li> If files are being processed, then we know that usage has been received for the carrier, and we have processed whatever they have given us. Note that just because we have received a usage file, it does not mean the carrier has necessarily provided the usage for a given service identifier.

[[File:2014-04-28_16_18_24-Cumulus_-_Report_-_List_-_Auditing.jpg]]

@@ Line 56: / Line 56: @@
 <br />
-<li> A similar setting also is present in the end user portal.  Watch out for the "Include Inactive Services" checkbox as pictured below. </li>
+<li> A similar setting also is present in the end user portal.  Watch out for the "Include Inactive Services", and "Include inactive Bolt On Subscriptions" checkboxes as pictured below. </li>
 <br />
 [[File:End_user_portal.jpg]]

@@ Line 16: / Line 16: @@
 <br />
-<li> Usage has not been received from carrier </li>
+<li> Usage has not been received from carrier. </li>
 <li> Usage is in bucketer quarantine, or rating quarantined That is to say, usage could not be bucketed or rated.
-<li> Usage was successfully bucketed, successfully prepared for rating, but a backlog in rating or some other issue is preventing the records from being rated </li>
+<li> Usage was successfully bucketed, successfully prepared for rating, but a backlog in rating or some other issue is preventing the records from being rated .</li>
 <li> Usage is against an inactive bolton, or a previous subscription if there has been an internal churn or migration.

@@ Line 44: / Line 44: @@
 <li> <h4> Navigating the UI and end user portal </h4> </li>
 <br />
-<li> When looking for usage, remember to check inactive boltons to see if usage is there as pictured below </li>
+<li> When looking for usage, remember to check inactive boltons to see if usage is there as pictured below .</li>
 [[File:Inactive_bolton.jpg]]

@@ Line 23: / Line 23: @@
 == Troubleshooting steps ==
 <br />
-<li> Troubleshooting Mediation</li>
+<li><h4> Troubleshooting Mediation</h4></li>
 <br />
 The first thing you need to do is to check whether you are receiving usage files from the carrier, and where the usage files are being processed in a timely manner.  Run the following report <b> Batch Processing - Usage Telephony Charges (Summary) </b> (if this is not active for you, please contact Emersion Support for activation.
@@ Line 34: / Line 34: @@
 [[File:2014-04-28_16_18_24-Cumulus_-_Report_-_List_-_Auditing.jpg]]
-<li> Troubleshooting Quarantine </li>
+<li> <h4> Troubleshooting Quarantine </h4> </li>
 <br  />
 <li> As the name suggests, if the records have likely been received and you can't see them, there is a good chance they are in quarantine.  Check in the Non Existent Service Section, Telephony BMS, and Telephony Rating in Quarantine. This will give you an idea if they stuck here. </li>
@@ Line 41: / Line 41: @@
 [[File:2014-04-28_16_42_22-Cumulus_-_Billing_-_Quarantine.jpg]]

@@ Line 5: / Line 5: @@
 From time to time, you may encounter instances where usage is either not present, or usage is late.  The frame work of usage processing follows the following broad steps.
-<li> Usage is received from the carrier in what is commonly known as batch files</li>
+<li> Usage is received from the carrier in what is commonly known as batch files (Note this can be dependent on service type, some service types do not receive usage through batch files. However it is common for Telstra 3G, Telstra PSTN, and AAPT Rebill)</li>
-<li> Batch files are <b> mediated through BMS </b> (batch mediation system) and are converted from a file into records in our database </li>
+<li> Batch files are <b> mediated through BMS </b> (Batch Mediation System) and are converted from a file into records in our database </li>
 <li> After mediation, records are "bucketed".  This means the appropriate service via the service identifier is tracked down in our system so we know where to put usage records.  Additionally, other items such as identifying a valid package period associated with the service identifier is carried out this stage.
-<li> After the records are bucketed, they are then <b> rated </b>.  The system will find the appropriate tariff for the record then record a rated amount, charged amount and usage amount.
+<li> After the records are bucketed, they are then <b> rated </b>.  The system will use the appropriate tariff for the record then record a rated amount, charged amount and invoiced amount.
 <li> Finally after successful rating, the usage will be visible against the service subscription. </li>
@@ Line 19: / Line 19: @@
 <li> Usage is in bucketer quarantine, or rating quarantined That is to say, usage could not be bucketed or rated.
 <li> Usage was successfully bucketed, successfully prepared for rating, but a backlog in rating or some other issue is preventing the records from being rated </li>
+<li> Usage is against an inactive bolton, or a previous subscription if there has been an internal churn or migration.
 == Troubleshooting steps ==

@@ Line 38: / Line 38: @@
 <li> As the name suggests, if the records have likely been received and you can't see them, there is a good chance they are in quarantine.  Check in the Non Existent Service Section, Telephony BMS, and Telephony Rating in Quarantine. This will give you an idea if they stuck here. </li>
-[[File:2014-04-28 16 39 53-Cumulus - Billing - Non Existent Service.jpg]]
+[[File:X2014-04-28_16_47_29-Cumulus_-_Billing_-_Non_Existent_Service.jpg]]
 [[File:2014-04-28_16_42_22-Cumulus_-_Billing_-_Quarantine.jpg]]

@@ Line 25: / Line 25: @@
 <br />
 <li> Troubleshooting Mediation</li>
-</br>
+<br />
-</br>
+<br />
 The first thing you need to do is to check whether you are receiving usage files from the carrier, and where the usage files are being processed in a timely manner.  Run the following report <b> Batch Processing - Usage Telephony Charges (Summary) </b> (if this is not active for you, please contact Emersion Support for activation.
 <br />
@@ Line 32: / Line 32: @@
 <li> When running this report, be sure to choose only the relevant date range.  A broad date range may result in a large report taking a lengthy amount of time to execute. </li>
 <li> Look at the file sequence number and the date processed.  For a service type such as Telstra 3G Mobile, we would expect a file to be processed every day, and in sequence. If this is the case, you may need to contact Emersion Support for investigation.
-<li> If files are being processed, then we know that usage has been received for the carrier, and we have processed whatever they have given us.  Note that just because we have received a usage file, it does not mean the carrier has necessarily provided the usage for a given service identifier.
+<li> If files are being processed, then we know that usage has been received for the carrier, and we have processed whatever they have given us.  Note that just because we have received a usage file, it does not mean the carrier has necessarily provided the usage for a given service identifier in this file. They have internal issues and have not released records for a given service.
 [[File:2014-04-28_16_18_24-Cumulus_-_Report_-_List_-_Auditing.jpg]]