Admin/Early Payment Discount and Late Payment Fees - Revision history

Scarpenter: Replaced content with "= Early Payment Discounts & Late Payment Fees = This content for the Early Payment Discount feature has been [https://resources.emersion.com/display/EKB/Early+Payment+Dis..."

2019-04-30T04:13:14Z

Replaced content with "= Early Payment Discounts & Late Payment Fees = This content for the Early Payment Discount feature has been [https://resources.emersion.com/display/EKB/Early+Payment+Dis..."

Dcowan: added backlink to customer settings tab

2018-03-20T06:26:23Z

added backlink to customer settings tab

Scarpenter: /* Early Payment Discounts & Late Payment Fees */

2016-07-29T07:41:52Z

‎Early Payment Discounts & Late Payment Fees

Scarpenter at 05:42, 7 June 2016

2016-06-07T05:42:39Z

Scarpenter: /* Late Payment Fee On Overdue Invoice */

2016-06-06T04:04:41Z

‎Late Payment Fee On Overdue Invoice

Scarpenter: /* Late Payment Fee On Overdue Invoice */

2016-06-06T04:04:28Z

‎Late Payment Fee On Overdue Invoice

Scarpenter: /* Late Payment Fee On Overdue Invoice */

2016-06-06T04:04:11Z

‎Late Payment Fee On Overdue Invoice

Scarpenter: /* Late Payment Fee On Overdue Invoice */

2016-06-06T04:02:06Z

‎Late Payment Fee On Overdue Invoice

Scarpenter: /* Late Payment Fee On Complete Payment of Invoice */

2016-06-06T04:00:50Z

‎Late Payment Fee On Complete Payment of Invoice

Scarpenter: /* Late Payment Fee On Complete Payment of Invoice */

2016-06-06T04:00:28Z

‎Late Payment Fee On Complete Payment of Invoice

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 = Early Payment Discounts & Late Payment Fees =
-Many businesses offer their customers an incentive to pay their bills early by offering an early payment discount.  For example, pay before the due date and receive a 5% discount off your current – or next - bill. Conversely, customers can be penalised for making late payments. For example, if payment made 14 after due date add a 5% surcharge to the customer's account.
+This content for the Early Payment Discount feature has been [https://resources.emersion.com/display/EKB/Early+Payment+Discount moved to this location] on the Emersion Knowledge Base.
-A service provider can set up these early payment discounts and late payment fees and the system will automatically apply them to customers’ invoices when payments are processed. These settings are global and automatically apply to all new accounts created in the system.
+The content for the Late payment fees has been [https://resources.emersion.com/display/EKB/Late+Payment+Fees moved to this location] on the Emersion Knowledge Base.

← Older revision		Revision as of 06:26, 20 March 2018
Line 83:		Line 83:
	= See Also =		= See Also =

		+	* [[Account_Management/Customer_Screen/Details#Early_Discount\|Individual Customer Early Payment Setting]]
	* [[Events]]		* [[Events]]

@@ Line 7: / Line 7: @@
 These settings are all found under the '''Admin > Settings > Discounts & Fees''' tab in Cumulus.
-It is possible to override the discounts and fees for an individual account via the '''Customer > Details''' section of Cumulus.
+It is possible to override the discounts and fees for an individual account via the [[Account_Management/Customer_Screen/Details|'''Customer > Details''']] section of Cumulus.
 == Early Payment Discounts ==

@@ Line 38: / Line 38: @@
 Like the early payment discount, this late payment fee will be applied when the invoice is fully paid.  The late fee is applied when these business rules are met:
-* the outstanding amount of the invoice = zero.
+* the outstanding amount of the invoice = $0.00.
 * the outstanding amount on the invoice reached zero on a date after the invoice due date.
-* the customer does not have the TIO flag is not set (under '''Customer > Details'''), or the customer has an open TIO Service Desk ticket.
+* the customer does not have the TIO flag enabled (under '''Customer > Details'''), or the customer has an open TIO Service Desk ticket.
 When viewing the settings page, the system will display how many accounts have the late payment fee applied, and how many customers have custom settings.
@@ Line 56: / Line 56: @@
 '''' Please note that additional fees apply to access this version of late payment fees '''' If you are interested in subscribing to this feature, please contact our Sales Team at [mailto:sales@emersion.com.au sales@emersion.com.au]
-This version of the late payment fee is based on the age of an overdue invoice. It does not take into account any payments. This fee will:
+This version of the late payment fee is based on the age of an overdue invoice. It does not take into account any payments. The late fee is applied when these business rules are met:
-* exclude any invoice with a disputed amount or a payment plan (v2).
+* the invoice due date is in the past.
-* apply to customers who do not have the TIO flag set (under '''Customer > Details'''), or have an open TIO Service Desk ticket.
+* the invoice has no disputed amount
 In the case of multiple invoices remaining unpaid, it will apply the late fee for each invoice, but only one fee per invoice can apply. Any other invoices not subject to a payment plan or dispute will (if paid late) attract the late payment fee.
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 '''Days after due to get fee:''' The number of days after the invoice due date when the fee is applied. For example. If this is set to 2, and an invoice is due on the 15th January, the fee will be generated at 1200am on the 17th January.<br />
 '''Fee label:''' Text for the card line.<br />
-'''Apply late payment fee irrespective of TIO status:''' Enabling this setting will apply the late payment fee even if the end user has the TIO flag set, or has an open TIO Service Desk ticket.
+'''Ignore TIO status:''' Checking this box will apply the late payment fee even if the end user has the TIO flag set, or has an open TIO Service Desk ticket.
 This late payment fee includes an Event that must be set up in order for the feature to generate the late payment fees. The ''Late Payment Fee Trigger on X Days Overdue'' event that has 3 actions:

@@ Line 70: / Line 70: @@
 '''Fee amount:''' The discount can be offered as a flat $ fee, or a percentage of the total value of the invoice. Credits will be created as a pending card line to be picked up by the next invoice run.<br />
 '''Minimum Invoice Overdue balance required before charge applies (inc tax):''' The amount (inclusive of tax) that must be owing for the overdue invoice before the fee is charged. For example. If this is set to 1, any overdue invoices of less than $1 will not attract a late payment fee.  <br />
-'''Days after due to get fee:''' The number of days after the invoice due date when the fee is applied. For example. If this is set to 2, and an invoice is due on the 15th January, the fee will be generated at 1200am on the 17th January.</br >
+'''Days after due to get fee:''' The number of days after the invoice due date when the fee is applied. For example. If this is set to 2, and an invoice is due on the 15th January, the fee will be generated at 1200am on the 17th January.<br />
 '''Fee label:''' Text for the card line.<br />
 '''Apply late payment fee irrespective of TIO status:''' Enabling this setting will apply the late payment fee even if the end user has the TIO flag set, or has an open TIO Service Desk ticket.

@@ Line 36: / Line 36: @@
 === Late Payment Fee On Complete Payment of Invoice ===
-Like the early payment discount, this late payment fee will be applied when the invoice is fully paid.  The discount is applied when these business rules are met:
+Like the early payment discount, this late payment fee will be applied when the invoice is fully paid.  The late fee is applied when these business rules are met:
 * the outstanding amount of the invoice = zero.
 * the outstanding amount on the invoice reached zero on a date after the invoice due date.
-When viewing the settings page, the system will display how many accounts have the late payment fee applied, and how many customers's have custom settings.
+When viewing the settings page, the system will display how many accounts have the late payment fee applied, and how many customers have custom settings.
 Click the '''Edit''' button to change these settings.
@@ Line 49: / Line 50: @@
 '''Days after due to get fee:''' The number of days after the invoice due date when the fee is applied. For example. If this is set to 2, and an invoice is due on the 15th January, the fee will be applied provided the invoice is fully paid by no earlier than 11:59pm on the 17th January.<br />
 '''Fee label:''' Text for the card line.
 === Late Payment Fee On Overdue Invoice ===