Accounts Receivable/Moving Change and Reversing Payments - Revision history

Scarpenter: Replaced content with "=This Content Has Moved House= This article has been moved to our new home for documentation and help content, the new Emersion Knowledge Base. We are sorry for the unti..."

2019-01-17T05:26:42Z

Replaced content with "=This Content Has Moved House= This article has been moved to our new home for documentation and help content, the new Emersion Knowledge Base. We are sorry for the unti..."

Dcowan: minor formatting change

2017-07-12T07:56:22Z

minor formatting change

Pdundas: /* Where the payment is already allocated to an Invoice */

2016-10-27T01:22:27Z

‎Where the payment is already allocated to an Invoice

Rlusher: /* Procedure */

2016-10-27T01:12:29Z

‎Procedure

Rlusher: /* Procedure */

2016-10-27T01:09:22Z

‎Procedure

Rlusher: /* Procedure */

2016-10-27T01:05:14Z

‎Procedure

Rlusher: /* Procedure */

2016-10-27T00:53:21Z

‎Procedure

Rlusher: /* Moving, changing and reversing Payments */

2016-10-27T00:39:57Z

‎Moving, changing and reversing Payments

Rlusher: /* Procedure */

2016-10-27T00:27:58Z

‎Procedure

Rlusher: /* Procedure */

2016-10-27T00:26:00Z

‎Procedure

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-{{DISPLAYTITLE:Moving, Changing and Reversing Payments}}
+=This Content Has Moved House=
-= Moving, Changing and Reversing Payments =
+This article has been moved to our new home for documentation and help content, the new Emersion Knowledge Base.
-There are varying actions you can take depending on whether the payment has been allocated to an invoice.
+We are sorry for the untidiness while we are shifting locations and we appreciate your patience during the transition to our new home.
-== Where the payment is not yet allocated to an invoice ==
+[https://resources.emersion.com/display/EKB/Payment+Reversals+and+Voiding+a+Payment Take me to the Emersion Knowledge Base article]
-Where a payment has not yet been allocated to an invoice, partially or wholly, you have the option of refunding amounts not yet allocated (if an amount is allocated partially or wholly, the allocated amount cannot be reversed). If there was an overpayment you can refund the amount in excess.  If the payment was on the wrong account you can refund the entire amount and create a payment on the new account.
+[[file:new_home_sm.jpg|900px]]

@@ Line 1: / Line 1: @@
-== Moving, changing and reversing Payments ==
+{{DISPLAYTITLE:Moving, Changing and Reversing Payments}}
 There are varying actions you can take depending on whether the payment has been allocated to an invoice.
-==== Where the payment is not yet allocated to an invoice ====
+== Where the payment is not yet allocated to an invoice ==
 Where a payment has not yet been allocated to an invoice, partially or wholly, you have the option of refunding amounts not yet allocated (if an amount is allocated partially or wholly, the allocated amount cannot be reversed). If there was an overpayment you can refund the amount in excess.  If the payment was on the wrong account you can refund the entire amount and create a payment on the new account.
@@ Line 10: / Line 12: @@
-===== Procedure =====
+==== Procedure ====
 * First and foremost, turn off payment auto allocation on the account. This is to stop the payment potentially auto allocating to an invoice that may become outstanding (ie a new invoice is raised, a disputed amount is restored to an invoice and so on). Navigate to Account -> Detail Tab -> Click Edit Account Summary and Change the value here highlighted from On to Off.  Later after you are done you can change this back.
@@ Line 50: / Line 52: @@
 <br />
-==== Where the payment is already allocated to an Invoice ====
+== Where the payment is already allocated to an Invoice ==
 At this time, it is not possible to issue miscellaneous debits of your choosing to the ledger outside an invoice. It is also not possible to remove previous allocation journal entries, as to do so would affect the balance of all approved invoices that followed the journal, thereby resulting in mismatches between the journal and the actual invoice PDF sent to the customer.
@@ Line 57: / Line 59: @@
-===== Procedure =====
+=== Procedure ===
 * First of all create a miscellaneous cardline. Navigate to the account -> Pending Ledger Cardlines - > Create New Unallocated Cardline:

← Older revision		Revision as of 01:22, 27 October 2016
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	[[File:Transactions after invoice.png]]		[[File:Transactions after invoice.png]]

−	* If you need to create the Payment again on a different account, or on the same account for a differing amount, you may do so using the standard Payment functionality.	+	* If you need to create the Payment again on a different account, or on the same account for a differing amount, you may do so using the standard Receive Payment functionality.

← Older revision		Revision as of 01:12, 27 October 2016
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	* The invoice will be stamped to the ledger, like any invoice, and adjust the balance of the account accordingly upwards or downwards depending on the nature of the adjustment. Please note, if you have Xero integration enabled this invoice will go across to Xero.		* The invoice will be stamped to the ledger, like any invoice, and adjust the balance of the account accordingly upwards or downwards depending on the nature of the adjustment. Please note, if you have Xero integration enabled this invoice will go across to Xero.
		+	<br />
		+	<br />
		+	[[File:Transactions after invoice.png]]

−	~~[[File:Transactions after invoice~~.~~png]]~~	+	* If you need to create the Payment again on a different account, or on the same account for a differing amount, you may do so using the standard Payment functionality.

@@ Line 16: / Line 16: @@
 [[File:2016-10-27 10 44 01-Cumulus - Customers - Customer List - Detail.png]]
-* Via Finance -> Accounts Receivable -> Refund, find the account where you want to do a refund and click on the Refund link on the far right hand side.
+* Via Finance -> Accounts Receivable -> Refund, find the account where you want to do a refund and click on the Refund link on the far left hand side.
 [[File:2016-10-27 10 48 04-Cumulus - Finance - Accounts Receivable - Refund.png]]
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 <br />
 <br />
 ==== Where the payment is already allocated to an Invoice ====

← Older revision		Revision as of 01:05, 27 October 2016
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	<br />		<br />
	[[File:Transaction History Current Charge.png]]		[[File:Transaction History Current Charge.png]]
		+	<br />
		+	<br />
		+	If you wish you may choose to send this to the customer, or if you wish you may choose to "Approve - Do Not Send" and hide the invoice from the customer user portal.
		+
		+	* The invoice will be stamped to the ledger, like any invoice, and adjust the balance of the account accordingly upwards or downwards depending on the nature of the adjustment. Please note, if you have Xero integration enabled this invoice will go across to Xero.
		+
		+	[[File:Transactions after invoice.png]]

@@ Line 61: / Line 61: @@
 * First of all create a miscellaneous cardline. Navigate to the account -> Pending Ledger Cardlines - > Create New Unallocated Cardline:
+<br />
 [[File:2016-10-27 11 38 53-Cumulus - Customers - Customer List - Pending Ledger Cardlines.png]]

← Older revision		Revision as of 00:39, 27 October 2016
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	<br />		<br />
	<br />		<br />
		+
		+
		+	==== Where the payment is already allocated to an Invoice ====
		+
		+	At this time, it is not possible to issue miscellaneous debits of your choosing to the ledger outside an invoice. It is also not possible to remove previous allocation journal entries, as to do so would affect the balance of all approved invoices that followed the journal, thereby resulting in mismatches between the journal and the actual invoice PDF sent to the customer.
		+
		+	However in the event that a payment needs to be reversed, moved or somehow adjusted, you can use the invoicing functionality to induce adjustments to the balance of the account.
		+
		+
		+	===== Procedure =====
		+
		+	* First of all create a miscellaneous cardline. Navigate to the account -> Pending Ledger Cardlines - > Create New Unallocated Cardline:
		+
		+	[[File:2016-10-27 11 38 53-Cumulus - Customers - Customer List - Pending Ledger Cardlines.png]]

@@ Line 31: / Line 31: @@
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 <br />
-After the refund is done it will issue a debit to the ledger, transaction of type Refund.
+* After the refund is done it will issue a debit to the ledger, transaction of type Refund.
 <br />
 <br />
@@ Line 37: / Line 37: @@
 <br />
 <br />
-In the next invoice that's raised, with Emersion Standard Invoice Template, the refund will show up in the Adjustments section:
+* In the next invoice that's raised, with Emersion Standard Invoice Template, the refund will show up in the Adjustments section:
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 <br />
@@ Line 43: / Line 43: @@
 <br />
 <br />
-The refund will additionally show in the Transaction History at the back of the invoice in the Emersion Standard Invoice Template.
+* The refund will additionally show in the Transaction History at the back of the invoice in the Emersion Standard Invoice Template.
 <br />
 <br />

@@ Line 29: / Line 29: @@
 [[File:2016-10-27 11 03 52-Cumulus - Finance - Accounts Receivable - Refund.png]]
+<br />
 After the refund is done it will issue a debit to the ledger, transaction of type Refund.
+<br />
 [[File:2016-10-27 11 15 31-Cumulus - Customers - Customer List - Transactions.png]]
+<br />
 In the next invoice that's raised, with Emersion Standard Invoice Template, the refund will show up in the Adjustments section:
+<br />
 [[File:2016-10-27 11 19 45-invoice-adjustments.png|Invoice - Adjustments]]
+<br />
 The refund will additionally show in the Transaction History at the back of the invoice in the Emersion Standard Invoice Template.
+<br />
 [[File:Transaction History.png|Transaction History]]