Account Management/Customer Screen/Service Subscriptions/Subscription Notes - Revision history

Scarpenter at 00:17, 12 January 2017

2017-01-12T00:17:13Z

Scarpenter at 00:05, 12 January 2017

2017-01-12T00:05:11Z

Scarpenter: Scarpenter moved page Services/Subscription Notes to Account Management/Customer Screen/Service Subscriptions/Subscription Notes

2017-01-10T04:59:25Z

Scarpenter moved page Services/Subscription Notes to Account Management/Customer Screen/Service Subscriptions/Subscription Notes

Scarpenter: /* See Also */

2017-01-10T04:50:01Z

‎See Also

Scarpenter: /* Overview */

2017-01-10T04:49:31Z

‎Overview

Scarpenter: Created page with "{{DISPLAYTITLE:Subscription Notes}} = Overview = This page provides a list of notes that have been created against the service subscription. This is different from Account M..."

2017-01-10T04:48:34Z

Created page with "{{DISPLAYTITLE:Subscription Notes}} = Overview = This page provides a list of notes that have been created against the service subscription. This is different from Account M..."

New page

{{DISPLAYTITLE:Subscription Notes}}
= Overview =
This page provides a list of notes that have been created against the service subscription. This is different from [[Account Management/Customer Screen/Notes|Customer (Account) Notes, and the Provisioning Logs tab which also logs events and information under specific circumstances. Notes made here are related the service subscription.

Some examples are:
* Events that are service-centric and whose [[Editing_SystemEvents/Troubleshooting#Enabling_Extended_Logging|event mapping is configured with 'Extended Logging' enabled]] will log a subscription note.
* [[Semi_Manual_Provisioning|Manual provisioning activity]] will be logged in the Subscription Notes.
* In the case of automatically-provisioned service types, subscription notes may be created pertaining to some of the network provisioning activities.
* User-created subscription notes.

To access this screen users have one of two pathways:

Nav: '''Customer > List'''

# Click on the ID of a customer to open the customer record.
# Click the '''Service Subscription''' tab to open the customer's service subscription.
# Click on the '''Subscription Notes''' tab.

Alternatively, users can:

Nav: '''Services > List All'''

# Click on the '''Service ID''' or '''Service Subscription ID''' link to open the customer's service subscription.
# Click on the '''Subscription Notes''' tab.

[[File: Service-subscription-subscription-notes-list.png|1200px|]]

This screen shows a subscription note that was automatically created when the service was activated via the Manual Provisioning method.

== Create a Subscription Note ==
To create a subscription note, follow these steps:

# Click the '''Create New Note''' button. The Add Note page will appear.
# Enter a summary
# Optionally enter further information in the '''Description''' field.
# If you want the note to be customer-visible via the End User Portal, uncheck the ''Private'' box.
# Press '''Save''' to save the note.

=See Also=
* [[Account_Management/Customer_Screen/Service_Subscriptions|The Service Subscription tab]]
* [[Semi_Manual_Provisioning|Manual provisioning]]

@@ Line 1: / Line 1: @@
 {{DISPLAYTITLE:Service Subscription Notes}}
 = Overview =
-This page provides a list of notes that have been created against the service subscription. This is different from [[Account Management/Customer Screen/Notes|Customer (Account) Notes, and the Provisioning Logs tab which also logs events and information under specific circumstances. Notes made here are related the service subscription.
+This page provides a list of notes that have been created against the service subscription. This is different from [[Account Management/Customer Screen/Notes|Customer (Account) Notes]], and the Provisioning Logs tab which also logs events and information under specific circumstances. Notes made here are related the service subscription.
 Some examples are:

@@ Line 1: / Line 1: @@
-{{DISPLAYTITLE:Subscription Notes}}
+{{DISPLAYTITLE:Service Subscription Notes}}
 = Overview =
 This page provides a list of notes that have been created against the service subscription. This is different from [[Account Management/Customer Screen/Notes|Customer (Account) Notes, and the Provisioning Logs tab which also logs events and information under specific circumstances. Notes made here are related the service subscription.
@@ Line 28: / Line 28: @@
 This screen shows a subscription note that was automatically created when the service was activated via the Manual Provisioning method.
-== Create a Subscription Note ==
+== Create a Service Subscription Note ==
 To create a subscription note, follow these steps:

← Older revision	Revision as of 04:59, 10 January 2017
(No difference)

@@ Line 39: / Line 39: @@
 =See Also=
 * [[Account_Management/Customer_Screen/Service_Subscriptions|The Service Subscription tab]]
-* [[Semi_Manual_Provisioning|Manual provisioning]]
+* [[Semi_Manual_Provisioning|Manual Provisioning]]

@@ Line 5: / Line 5: @@
 Some examples are:
 * Events that are service-centric and whose [[Editing_SystemEvents/Troubleshooting#Enabling_Extended_Logging|event mapping is configured with 'Extended Logging' enabled]] will log a subscription note.
-* [[Semi_Manual_Provisioning|Manual provisioning activity]] will be logged in the Subscription Notes.
+* [[Semi_Manual_Provisioning|Manual provisioning activity]] will be logged in the subscription notes.
 * In the case of automatically-provisioned service types, subscription notes may be created pertaining to some of the network provisioning activities.
 * User-created subscription notes.