Account Management/Customer Screen/Service Subscriptions/Provisioning Logs - Revision history

Scarpenter at 05:18, 10 January 2017

2017-01-10T05:18:34Z

Scarpenter: /* Provisioning Log - AAPT */

2017-01-10T05:18:13Z

‎Provisioning Log - AAPT

Scarpenter: Created page with "{{DISPLAYTITLE: Provisioning Logs}} = Overview = This page provides a way for users to view provisioning-related activities, particularly for automated service types where Eme..."

2017-01-10T05:18:00Z

Created page with "{{DISPLAYTITLE: Provisioning Logs}} = Overview = This page provides a way for users to view provisioning-related activities, particularly for automated service types where Eme..."

New page

{{DISPLAYTITLE: Provisioning Logs}}
= Overview =
This page provides a way for users to view provisioning-related activities, particularly for automated service types where Emersion is used to provision services on the network with the carrier/service supplier. This information can be used to troubleshoot why services aren't billing correctly, or when errors are received from the carrier.

To access this screen users have one of two pathways:

Nav: '''Customer > List'''

# Click on the ID of a customer to open the customer record.
# Click the '''Service Subscription''' tab to open the customer's service subscription.
# Click on the '''Provisioning Log''' tab.

Alternatively, users can:

Nav: '''Services > List All'''

# Click on the '''Service ID''' or '''Service Subscription ID''' link to open the customer's service subscription.
# Click on the '''Provisioning Log''' tab.

[[File: xxx.png|1200px|Provisioning Log]]

== Provisioning Log - AAPT ==
This is an example of a provisioning log for an AAPT Broadband Connect - L3 service.
[[File: Prov-log-AAPTbroadbandconnect.png|1200px|]]

== Provisioning Log - Telstra ==
This is an example of a provisioning log for a Telstra WME Mobile service.
[[File: Prov-log-WME.png|1200px|]]

=See Also=
* [[Account_Management/Customer_Screen/Service_Subscriptions|The Service Subscription tab]]

@@ Line 17: / Line 17: @@
 # Click on the '''Service ID''' or '''Service Subscription ID''' link to open the customer's service subscription.
 # Click on the '''Provisioning Log''' tab.
 == Provisioning Log - AAPT ==
@@ Line 27: / Line 25: @@
 == Provisioning Log - Telstra ==
 This is an example of a provisioning log for a Telstra WME Mobile service.
 [[File: Prov-log-WME.png|1200px|]]
 =See Also=
 * [[Account_Management/Customer_Screen/Service_Subscriptions|The Service Subscription tab]]

@@ Line 22: / Line 22: @@
 == Provisioning Log - AAPT ==
 This is an example of a provisioning log for an AAPT Broadband Connect - L3 service.
 [[File: Prov-log-AAPTbroadbandconnect.png|1200px|]]