Account/ServiceProviderAccountCreation - Revision history

CMichaels at 23:39, 6 December 2017

2017-12-06T23:39:40Z

Scarpenter at 03:27, 23 September 2014

2014-09-23T03:27:55Z

Scarpenter at 03:18, 23 September 2014

2014-09-23T03:18:49Z

Scarpenter at 03:18, 23 September 2014

2014-09-23T03:18:20Z

Scarpenter at 03:14, 23 September 2014

2014-09-23T03:14:08Z

Scarpenter: /* Step One: Gather Required Information from your RSP */

2014-09-23T03:13:18Z

‎Step One: Gather Required Information from your RSP

Scarpenter: /* Setting up a Retail Service Provider in your Emersion Wholesale Account */

2014-09-23T03:13:06Z

‎Setting up a Retail Service Provider in your Emersion Wholesale Account

Scarpenter at 05:00, 22 September 2014

2014-09-22T05:00:39Z

Scarpenter at 04:38, 22 September 2014

2014-09-22T04:38:00Z

Scarpenter: /* 5. Submit a Work Request ticket to Emersion to copy plans from your Template SP to the new non-retail billing Service Provider (NRB) Optional */

2014-09-22T04:34:34Z

‎5. Submit a Work Request ticket to Emersion to copy plans from your Template SP to the new non-retail billing Service Provider (NRB) Optional

← Older revision		Revision as of 23:39, 6 December 2017
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	This short help video will take you through the steps to set up a new service provider under your wholesale account in Cumulus.		This short help video will take you through the steps to set up a new service provider under your wholesale account in Cumulus.

−	<mediaplayer MWPlayerConfig="MyCustomConfig" height="800" width="1200">~~http~~://wiki.emersion.com~~.au~~/wiki/media/CreatingRetailAndNonRetailBillers.mp4</mediaplayer>	+	<mediaplayer MWPlayerConfig="MyCustomConfig" height="800" width="1200">https://wiki.emersion.com/wiki/media/CreatingRetailAndNonRetailBillers.mp4</mediaplayer>

← Older revision		Revision as of 03:27, 23 September 2014
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	<mediaplayer MWPlayerConfig="MyCustomConfig" height="800" width="1200">http://wiki.emersion.com.au/wiki/media/CreatingRetailAndNonRetailBillers.mp4</mediaplayer>		<mediaplayer MWPlayerConfig="MyCustomConfig" height="800" width="1200">http://wiki.emersion.com.au/wiki/media/CreatingRetailAndNonRetailBillers.mp4</mediaplayer>
−
−	~~=== Step Five ''Optional'': Copy Plans to the new RBS or Non-Billing SP ===~~
−
−	~~For the new Retail Service Provider ro place orders with you, they will need to be given the relevant packages to choose from. There are three ways to do this:~~
−
−	~~# Manually recreate the plans inside the RSP account <br />~~
−	Use the UserAdmin to create a Support account for your own use - We recommend you to do this anyway in order to provide them support as required. Use your Wholesale Support account to manually build the plans that the RSP will need.
−	~~# Use '''Plan Copier^''' to copy the plans from your Template SP Account to the new RSP account.~~
−	~~# Submit a Work Request ticket for Emersion to copy plans from your Template SP to the new non-retail billing Service Provider (NRB). <br />~~
−	~~Please allow a 1 week turnaround time for your request.~~
−	Please do not give instructions to move "All Plans". This means we will move EVERYTHING and 99% of the time, the results are undesirable. Most Service Providers have some packages in tiers and will only want 1 Tier offered to the new service provider. To avoid costly re-work, we will only proceed with requests to copy plans from one Service Provider account to other when a list of Package IDs and corresponding package names to be copied are provided to us in an MS Excel file your Work Request.
−
−	~~Use the template below to create a ticket to have the plans copied from your Wholesale Service Provider account to your new non-retail billing Service Provider.~~
−
−	Please submit one ticket PER SERVICE PROVIDER. Requests for Emersion to copy plans from one account to another are billable on a time & materials basis unless otherwise agreed. Check your Agreement with Emersion for the cost that may apply to you.
−
−	~~{\| style="color: black; background-color: #eff7f9;" width="85%"~~
−	~~\|Dear Emersion,~~
−	~~Please copy the packages from our template account into the following RSP.~~
−
−	~~Emersion Account Number for Template Account (Source):~~
−
−	~~Emersion Account Number for RSP (Destination):~~
−	~~Emersion Account Name for RSP (Destination):~~
−
−	~~Packages:~~
−	~~Package ID Package Name~~
−	~~100000 Test Package 1~~
−
−	~~Regards,~~
−	\|}
−
−
−	~~==== ^ Plan Copier ====~~
−	Plan Copier is an administrative tool that copies package plans, service plans, rate cards & product rate cards in bulk from one Emersion account to another. Access to '''Plan Copier''' is only granted after you undergo specific training in its use. Training is charges at a per hour rate. Please submit a Work Request if you want to book training in the use of '''Plan Copier''' .
−
−	~~Mistakes made when using Plan Copier are very easy to make so please be very careful when using it. Emersion can fix errors made with '''Plan Copier''', but charges will apply.~~
−	~~Training is available upon request.~~

← Older revision		Revision as of 03:18, 23 September 2014
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	<mediaplayer MWPlayerConfig="MyCustomConfig" height="800" width="1200">http://wiki.emersion.com.au/wiki/media/CreatingRetailAndNonRetailBillers.mp4</mediaplayer>		<mediaplayer MWPlayerConfig="MyCustomConfig" height="800" width="1200">http://wiki.emersion.com.au/wiki/media/CreatingRetailAndNonRetailBillers.mp4</mediaplayer>
−
−	~~=== Step Four: Provide information back to your RSP ===~~
−
−	~~Provide the login details to your contact and ask them to login and change the UserAdmin password, then create accounts for their staff.~~
−
−	~~Provide the FTP details received from Emersion and ask them to test access from the IPs provided.~~
−
−	~~If you wish, you can use the template below to provide details to your RSP.~~
−
−
−	~~{\| style="color: black; background-color: #eff7f9;" width="85%"~~
−	~~\|Dear NRB,<br />~~
−	~~Welcome to [TestSP Wholesale].~~
−
−	~~[TestSP Wholesale] uses Emersion Software System's Cumulus platform for ordering, provisioning and service assurance. Please find below information on accessing cumulus.~~
−
−	~~Cumulus URL: https://cumulus.emersion.com.au <br />~~
−	~~Username: useradmin@[cumulusrealm] <br />~~
−	~~Password: [cumuluspassword] <br />~~
−
−	~~Please change the useradmin password once you login. You may then create additional users as required.~~
−
−	~~A Quick Start guide is available from Emersion's wiki (http://wiki.emersion.com.au/wiki/index.php/QuickStartGuide/NonRetailBiller) along with short videos that show you how to perform common tasks.~~
−
−	~~Use your Cumulus login to access the wiki.~~
−
−	~~Emersion will produce daily SIR files for you to download and import into your billing system.~~
−
−	~~Your access details are~~
−
−	~~FTP site: ftp.bms.emersion.com.au <br />~~
−	~~Username: [ftpusername] <br />~~
−	~~Password: [ftppassword] <br />~~
−	~~IP Addresses: [rspipaddresses] <br />~~
−	~~You will only be able to access the ftp site from the IP addresses listed above.~~
−
−	~~SIR documentation is available on the Emersion wiki.~~
−
−	~~Should you need any more information, please contact us on the details below. <br />~~
−	~~If needed, we will escalate issues on your behalf to Emersion.~~
−
−	~~Regards,<br />~~
−	~~[TestSP Wholesale]<br />~~
−	~~Phone [TestSP Phone]<br />~~
−	~~Email: [TestSP Support]~~
−	\|}
−

	=== Step Five ''Optional'': Copy Plans to the new RBS or Non-Billing SP ===		=== Step Five ''Optional'': Copy Plans to the new RBS or Non-Billing SP ===

← Older revision		Revision as of 03:18, 23 September 2014
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	<mediaplayer MWPlayerConfig="MyCustomConfig" height="800" width="1200">http://wiki.emersion.com.au/wiki/media/CreatingRetailAndNonRetailBillers.mp4</mediaplayer>		<mediaplayer MWPlayerConfig="MyCustomConfig" height="800" width="1200">http://wiki.emersion.com.au/wiki/media/CreatingRetailAndNonRetailBillers.mp4</mediaplayer>
−
−	~~=== Step Three: Submit a Work Request ticket to to set up FTP access ===~~
−
−	Once the account is set up in Cumulus, the Emersion team will need to configure our systems. Submit a work request ticket by logging into the [http://support.emersion.com.au Emerson Support Portal] and creating a new ticket in the '''Work Requests queue'''. The cost for activating or adding an RSP is detailed in your Agreement with Emersion. Please allow for a 1 week turn around on these requests once we have '''all''' the required information.
−
−	~~Please include the following required information in your ticket or use the text below as a template for your ticket:~~
−
−	~~{\| style="color: black; background-color: #eff7f9;" width="85%"~~
−	~~\|Dear Emersion, <br />~~
−	~~Please set up SIR generation and FTP access to the SIRs for the RSP below.~~
−
−	~~Emersion Account Number for RSP: <br />~~
−	~~Emersion Account Name for RSP:<br />~~
−	~~IP Addresses the RSP will connect to our FTP from are: <br />~~
−
−	~~Regards,<br />~~
−	\|}

	=== Step Four: Provide information back to your RSP ===		=== Step Four: Provide information back to your RSP ===

@@ Line 1: / Line 1: @@
-=== Step Two: Create the Emersion Account ===
+=== Setting up a Retail Service Provider Account in Emersion===
 This short help video will take you through the steps to set up a new service provider under your wholesale account in Cumulus.
 <mediaplayer MWPlayerConfig="MyCustomConfig" height="800" width="1200">http://wiki.emersion.com.au/wiki/media/CreatingRetailAndNonRetailBillers.mp4</mediaplayer>
 === Step Three: Submit a Work Request ticket to to set up FTP access ===

← Older revision		Revision as of 03:13, 23 September 2014
Line 1:		Line 1:
−	~~=== Step One: Gather Required Information from your RSP ===~~
−
−	~~You need from your new RSP, the following information. Most of this is probably collected in your existing contract process.~~
−
−	~~# Confirm the RSP is not an existing Emersion customer.~~
−	~~## If they are please ask them to contact Emersion and inform us they are buying services from you.~~
−	~~## DO NOT CONTINUE, or you will create an unneeded account.~~
−	~~# Primary and Billing Contact Details - ensure you have a landline number for the RSP as this is required by some service types.~~
−	~~# Confirm the ABN.~~
−	~~# Confirm the login realm/domian they wish to use to login to cumulus. This will always be in the format of @xxx.xx.xx and form the suffix to all staff logins used by the RSP to log into Cumulus.~~
−	~~# If you have "Auth" based service type(s) you will also need the realm(s) they wish to use for those service types.~~
−	~~# Source IP Addresses used to access Service Information Records (SIRs) from. These would normally should include their office IP, billing provider IPs, etc.~~
−
	=== Step Two: Create the Emersion Account ===		=== Step Two: Create the Emersion Account ===

@@ Line 13: / Line 13: @@
 # Submit a Work Request ticket to Emersion to copy plans from your Template SP to the new non-retail billing Service Provider (NRB) ''Optional''
-=== 1. Gather Required Information from your RSP ===
+=== Step One: Gather Required Information from your RSP ===
 You need from your new RSP, the following information. Most of this is probably collected in your existing contract process.
@@ Line 26: / Line 26: @@
 # Source IP Addresses used to access Service Information Records (SIRs) from. These would normally should include their office IP, billing provider IPs, etc.
-=== 2. Create the Emersion Account ===
+=== Step Two: Create the Emersion Account ===
 This short help video will take you through the steps to set up a new service provider under your wholesale account in Cumulus.
 <mediaplayer MWPlayerConfig="MyCustomConfig" height="800" width="1200">http://wiki.emersion.com.au/wiki/media/CreatingRetailAndNonRetailBillers.mp4</mediaplayer>
-=== 3. Submit a Work Request ticket to to set up FTP access ===
 Once the account is set up in Cumulus, the Emersion team will need to configure our systems. Submit a work request ticket by logging into the [http://support.emersion.com.au Emerson Support Portal] and creating a new ticket in the '''Work Requests queue'''.  The cost for activating or adding an RSP is detailed in your Agreement with Emersion. Please allow for a 1 week turn around on these requests once we have '''all''' the required information.
@@ Line 49: / Line 52: @@
 |}
-=== 4. Provide information back to your RSP ===
+=== Step Four: Provide information back to your RSP ===
 Provide the login details to your contact and ask them to login and change the UserAdmin password, then create accounts for their staff.
@@ Line 95: / Line 98: @@
 |}
-If you don't have access to Plan Copier, use the template below to create a ticket to have the plans copied from your Wholesale Service Provider account to your new non-retail billing Service Provider.
+=== Step Five ''Optional'': Copy Plans to the new RBS or Non-Billing SP ===
-Please do not give instructions to move "All Plans". This means EVERYTHING and 99% of the time, you do not want this. Most Service Providers have some packages in tiers and will only want 1 Tier offered to the new service provider. To avoid miscommunication and unnecessary re-work, we will only proceed with requests when the Package IDs and corresponding package names are provided. We recommend you submit these in an MS Excel file along with your Work Request.
+Use the template below to create a ticket to have the plans copied from your Wholesale Service Provider account to your new non-retail billing Service Provider.
 Please submit one ticket PER SERVICE PROVIDER. Requests for Emersion to copy plans from one account to another are billable on a time & materials basis unless otherwise agreed. Check your Agreement with Emersion for the cost that may apply to you.
@@ Line 118: / Line 129: @@
 Regards,
 |}

@@ Line 99: / Line 99: @@
 If you don't have access to Plan Copier, use the template below to create a ticket to have the plans copied from your Wholesale Service Provider account to your new non-retail billing Service Provider.
-Please do not give instructions to move "All Plans". This means EVERYTHING and 99% of the time, you do not want this. Most Service Providers have some packages in tiers and will only want 1 Tier offered to the new service provider. To avoid miscommunications and re-work, we will only proceed with requests when the Package IDs and corresponding package names that are to be copied have been provided. To limit the time it takes for us to complete the work (and thus reduce the cost to you) we recommend you supply these in an MS Excel file.
+Please do not give instructions to move "All Plans". This means EVERYTHING and 99% of the time, you do not want this. Most Service Providers have some packages in tiers and will only want 1 Tier offered to the new service provider. To avoid miscommunication and unnecessary re-work, we will only proceed with requests when the Package IDs and corresponding package names are provided. We recommend you submit these in an MS Excel file along with your Work Request.
-Please submit one ticket PER SERVICE PROVIDER. Requests for Emersion to copy plans from one account to another are billable on a time & materials basis. Check your Agreement with Emersion for a table of costs.
+Please submit one ticket PER SERVICE PROVIDER. Requests for Emersion to copy plans from one account to another are billable on a time & materials basis unless otherwise agreed. Check your Agreement with Emersion for the cost that may apply to you.
 {| style="color: black; background-color: #eff7f9;" width="85%"