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API/EndUser/ServiceDesk/newServiceRequest - Revision history
2026-04-29T15:27:30Z
Revision history for this page on the wiki
MediaWiki 1.29.2
https://mediawiki.emersion.com.au/wiki/index.php?title=API/EndUser/ServiceDesk/newServiceRequest&diff=3202&oldid=prev
Cpetersen: /* newServiceRequest */
2014-11-24T22:08:18Z
<p><span dir="auto"><span class="autocomment">newServiceRequest</span></span></p>
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<td colspan='2' style="background-color: white; color:black; text-align: center;">← Older revision</td>
<td colspan='2' style="background-color: white; color:black; text-align: center;">Revision as of 22:08, 24 November 2014</td>
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<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>         <ser:newServiceRequest></div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>         <ser:newServiceRequest></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>             <ser:username>emesupport@telechoice.com.au</ser:username></div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>             <ser:username>emesupport@telechoice.com.au</ser:username></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>             <ser:password><del class="diffchange diffchange-inline">emersion</del></ser:password></div></td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>             <ser:password><ins class="diffchange diffchange-inline">********</ins></ser:password></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>             <ser:queue_id>2</ser:queue_id></div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>             <ser:queue_id>2</ser:queue_id></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>             <ser:category_id>14</ser:category_id></div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>             <ser:category_id>14</ser:category_id></div></td></tr>
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Cpetersen
https://mediawiki.emersion.com.au/wiki/index.php?title=API/EndUser/ServiceDesk/newServiceRequest&diff=3201&oldid=prev
Cpetersen: newServiceRequest
2014-11-24T22:07:49Z
<p>newServiceRequest</p>
<p><b>New page</b></p><div>=== newServiceRequest ===<br />
<br />
'''Purpose'''<br />
Creates a new service desk request<br />
<br />
'''Inputs'''<br />
<br />
<code><br />
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ser="http://api-uat.emersion.com.au/ServiceDeskObjects"><br />
<soapenv:Header/><br />
<soapenv:Body><br />
<ser:newServiceRequest><br />
<ser:username>emesupport@telechoice.com.au</ser:username><br />
<ser:password>emersion</ser:password><br />
<ser:queue_id>2</ser:queue_id><br />
<ser:category_id>14</ser:category_id><br />
<ser:subcategory_id>28</ser:subcategory_id><br />
<ser:subject>Hello</ser:subject><br />
<ser:details>This is a test</ser:details><br />
</ser:newServiceRequest><br />
</soapenv:Body><br />
</soapenv:Envelope><br />
</code><br />
<br />
'''Outputs'''<br />
<br />
<code><br />
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="http://api-uat.emersion.com.au/ServiceDeskObjects"><br />
<SOAP-ENV:Body><br />
<ns1:newServiceRequestResponse><br />
<ns1:ticket_id>197601</ns1:ticket_id><br />
</ns1:newServiceRequestResponse><br />
</SOAP-ENV:Body><br />
</SOAP-ENV:Envelope><br />
</code><br />
<br />
'''Error String:'''<br />
<br />
* Invalid username / password<br />
<br />
* Missing subcategory_id<br />
<br />
* Missing subject<br />
<br />
* Missing details<br />
<br />
* queue_id is not valid<br />
<br />
* category_id is not valid<br />
<br />
* subcategory_id is not valid</div>
Cpetersen