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API/EndUser/ServiceDesk/getServiceDeskTicketDetail - Revision history
2026-04-29T15:28:08Z
Revision history for this page on the wiki
MediaWiki 1.29.2
https://mediawiki.emersion.com.au/wiki/index.php?title=API/EndUser/ServiceDesk/getServiceDeskTicketDetail&diff=3200&oldid=prev
Cpetersen: /* getServiceDeskTicketDetail */
2014-11-24T22:08:45Z
<p><span dir="auto"><span class="autocomment">getServiceDeskTicketDetail</span></span></p>
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<td colspan='2' style="background-color: white; color:black; text-align: center;">← Older revision</td>
<td colspan='2' style="background-color: white; color:black; text-align: center;">Revision as of 22:08, 24 November 2014</td>
</tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l12" >Line 12:</td>
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<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>         <ser:getServiceDeskTicketDetail></div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>         <ser:getServiceDeskTicketDetail></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>             <ser:username>emesupport@telechoice.com.au</ser:username></div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>             <ser:username>emesupport@telechoice.com.au</ser:username></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>             <ser:password><del class="diffchange diffchange-inline">emersion</del></ser:password></div></td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>             <ser:password><ins class="diffchange diffchange-inline">********</ins></ser:password></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>             <ser:ticket_id>192641</ser:ticket_id></div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>             <ser:ticket_id>192641</ser:ticket_id></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>         </ser:getServiceDeskTicketDetail></div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>         </ser:getServiceDeskTicketDetail></div></td></tr>
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Cpetersen
https://mediawiki.emersion.com.au/wiki/index.php?title=API/EndUser/ServiceDesk/getServiceDeskTicketDetail&diff=3199&oldid=prev
Cpetersen: /* getServiceDeskTicketDetail */
2014-11-24T22:00:40Z
<p><span dir="auto"><span class="autocomment">getServiceDeskTicketDetail</span></span></p>
<table class="diff diff-contentalign-left" data-mw="interface">
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<td colspan='2' style="background-color: white; color:black; text-align: center;">← Older revision</td>
<td colspan='2' style="background-color: white; color:black; text-align: center;">Revision as of 22:00, 24 November 2014</td>
</tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l2" >Line 2:</td>
<td colspan="2" class="diff-lineno">Line 2:</td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>'''Purpose'''</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>'''Purpose'''</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Get a <del class="diffchange diffchange-inline">list of all service desk tickets raised in the last six months.</del></div></td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Get <ins class="diffchange diffchange-inline">all detail about </ins>a <ins class="diffchange diffchange-inline">particular note ticket</ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>'''Inputs'''</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>'''Inputs'''</div></td></tr>
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Cpetersen
https://mediawiki.emersion.com.au/wiki/index.php?title=API/EndUser/ServiceDesk/getServiceDeskTicketDetail&diff=3198&oldid=prev
Cpetersen: getServiceDeskTicketDetail
2014-11-24T22:00:11Z
<p>getServiceDeskTicketDetail</p>
<p><b>New page</b></p><div>=== getServiceDeskTicketDetail ===<br />
<br />
'''Purpose'''<br />
Get a list of all service desk tickets raised in the last six months.<br />
<br />
'''Inputs'''<br />
<br />
<code><br />
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ser="http://api-uat.emersion.com.au/ServiceDeskObjects"><br />
<soapenv:Header/><br />
<soapenv:Body><br />
<ser:getServiceDeskTicketDetail><br />
<ser:username>emesupport@telechoice.com.au</ser:username><br />
<ser:password>emersion</ser:password><br />
<ser:ticket_id>192641</ser:ticket_id><br />
</ser:getServiceDeskTicketDetail><br />
</soapenv:Body><br />
</soapenv:Envelope><br />
</code><br />
<br />
'''Outputs'''<br />
<br />
<code><br />
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="http://api-uat.emersion.com.au/ServiceDeskObjects"><br />
<SOAP-ENV:Body><br />
<ns1:getServiceDeskTicketDetailResponse><br />
<ns1:ticketDetail><br />
<ns1:created_date>2014-05-29 15:07:51</ns1:created_date><br />
<ns1:queue>Everything</ns1:queue><br />
<ns1:category>Big bucket</ns1:category><br />
<ns1:subcategory>Customers</ns1:subcategory><br />
<ns1:subject>chris test</ns1:subject><br />
<ns1:notes><br />
<ns1:noteDetail><br />
<ns1:id>177288</ns1:id><br />
<ns1:author>220309</ns1:author><br />
<ns1:created_date>2014-05-29 15:07:52</ns1:created_date><br />
<ns1:details>test</ns1:details><br />
</ns1:noteDetail><br />
<ns1:noteDetail><br />
<ns1:id>177329</ns1:id><br />
<ns1:author>1</ns1:author><br />
<ns1:created_date>2014-05-29 15:40:12</ns1:created_date><br />
<ns1:details>Changed from 6 to 3</ns1:details><br />
</ns1:noteDetail><br />
<ns1:noteDetail><br />
<ns1:id>177330</ns1:id><br />
<ns1:author>1</ns1:author><br />
<ns1:created_date>2014-05-29 15:40:12</ns1:created_date><br />
<ns1:details>Changed from 6 to 3</ns1:details><br />
</ns1:noteDetail><br />
<ns1:noteDetail><br />
<ns1:id>177331</ns1:id><br />
<ns1:author>1</ns1:author><br />
<ns1:created_date>2014-05-29 15:43:13</ns1:created_date><br />
<ns1:details>Changed from 3 to 6</ns1:details><br />
</ns1:noteDetail><br />
<ns1:noteDetail><br />
<ns1:id>177332</ns1:id><br />
<ns1:author>1</ns1:author><br />
<ns1:created_date>2014-05-29 15:43:13</ns1:created_date><br />
<ns1:details>Changed from 1 to 2</ns1:details><br />
</ns1:noteDetail><br />
<ns1:noteDetail><br />
<ns1:id>177333</ns1:id><br />
<ns1:author>1</ns1:author><br />
<ns1:created_date>2014-05-29 15:43:13</ns1:created_date><br />
<ns1:details>Changed from 3 to 2</ns1:details><br />
</ns1:noteDetail><br />
</ns1:notes><br />
</ns1:ticketDetail><br />
</ns1:getServiceDeskTicketDetailResponse><br />
</SOAP-ENV:Body><br />
</SOAP-ENV:Envelope><br />
</code><br />
<br />
'''Error String:'''<br />
<br />
* Invalid username / password<br />
<br />
* Missing ticket_id<br />
<br />
* Cannot find ticket</div>
Cpetersen