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API/EndUser/ServiceDesk/getServiceDeskList - Revision history
2026-04-29T10:25:08Z
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Cpetersen: getServiceDeskList
2014-11-24T21:58:30Z
<p>getServiceDeskList</p>
<p><b>New page</b></p><div>=== getServiceDeskList ===<br />
<br />
'''Purpose'''<br />
Get a list of all service desk tickets raised in the last six months.<br />
<br />
'''Inputs'''<br />
<br />
<code><br />
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ser="http://api-uat.emersion.com.au/ServiceDeskObjects"><br />
<soapenv:Header/><br />
<soapenv:Body><br />
<ser:getServiceDeskList><br />
<ser:username>emesupport@telechoice.com.au</ser:username><br />
<ser:password>********</ser:password><br />
</ser:getServiceDeskList><br />
</soapenv:Body><br />
</soapenv:Envelope><br />
</code><br />
<br />
'''Outputs'''<br />
<br />
<code><br />
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="http://api-uat.emersion.com.au/ServiceDeskObjects"><br />
<SOAP-ENV:Body><br />
<ns1:getServiceDeskListResponse><br />
<ns1:serviceDeskList><br />
<ns1:id>192641</ns1:id><br />
<ns1:created_date>2014-05-29 15:07:51</ns1:created_date><br />
<ns1:queue>Everything</ns1:queue><br />
<ns1:category>Big bucket</ns1:category><br />
<ns1:subcategory>Customers</ns1:subcategory><br />
<ns1:subject>chris test</ns1:subject><br />
<ns1:num_notes>9</ns1:num_notes><br />
<ns1:last_updated>2014-05-29 15:43:13</ns1:last_updated><br />
<ns1:status>Closed</ns1:status><br />
</ns1:serviceDeskList><br />
<ns1:serviceDeskList><br />
<ns1:id>197514</ns1:id><br />
<ns1:created_date>2014-10-31 15:00:42</ns1:created_date><br />
<ns1:queue>Everything</ns1:queue><br />
<ns1:category>Big bucket</ns1:category><br />
<ns1:subcategory>Disputing the charge</ns1:subcategory><br />
<ns1:subject>customer issue</ns1:subject><br />
<ns1:num_notes>6</ns1:num_notes><br />
<ns1:last_updated>2014-11-12 17:00:39</ns1:last_updated><br />
<ns1:status>New</ns1:status><br />
</ns1:serviceDeskList><br />
<ns1:serviceDeskList><br />
<ns1:id>197577</ns1:id><br />
<ns1:created_date>2014-11-13 10:09:24</ns1:created_date><br />
<ns1:queue>Support</ns1:queue><br />
<ns1:category>Landline/DSL</ns1:category><br />
<ns1:subcategory>Other</ns1:subcategory><br />
<ns1:num_notes>1</ns1:num_notes><br />
<ns1:last_updated>2014-11-13 10:09:24</ns1:last_updated><br />
<ns1:status>New</ns1:status><br />
</ns1:serviceDeskList><br />
<ns1:serviceDeskList><br />
<ns1:id>197578</ns1:id><br />
<ns1:created_date>2014-11-13 10:10:46</ns1:created_date><br />
<ns1:queue>Support</ns1:queue><br />
<ns1:category>Landline/DSL</ns1:category><br />
<ns1:subcategory>Other</ns1:subcategory><br />
<ns1:num_notes>2</ns1:num_notes><br />
<ns1:last_updated>2014-11-13 10:10:59</ns1:last_updated><br />
<ns1:status>New</ns1:status><br />
</ns1:serviceDeskList><br />
<ns1:serviceDeskList><br />
<ns1:id>197579</ns1:id><br />
<ns1:created_date>2014-11-13 10:11:34</ns1:created_date><br />
<ns1:queue>Support</ns1:queue><br />
<ns1:category>Landline/DSL</ns1:category><br />
<ns1:subcategory>Other</ns1:subcategory><br />
<ns1:num_notes>2</ns1:num_notes><br />
<ns1:last_updated>2014-11-13 10:11:47</ns1:last_updated><br />
<ns1:status>New</ns1:status><br />
</ns1:serviceDeskList><br />
</ns1:getServiceDeskListResponse><br />
</SOAP-ENV:Body><br />
</SOAP-ENV:Envelope><br />
</code><br />
<br />
'''Error String:'''<br />
<br />
* Invalid username / password</div>
Cpetersen